Shipping policy

Shipping Policy

We strive to process and ship your order as quickly as possible once your payment is confirmed.

PLEASE NOTE:  We offer these shipping options:

• Free Shipping (With Tracking) | FREE

• Priority Processing (With Tracking) - Jump Ahead Of The Queue | $3.75

• Priority Processing & Shipping Insurance (With Tracking) - Get Ahead Of The Queue & Ensure Your Parcel Is Safe & Secure | $4.95

Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@bonexcompany.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

RETURNS

By placing an order at Bonex, you are responsible for the cost of return shipping back to Bonex. Please refer to our returns policy for further information on how to return your packages.

Delivery Times
- Delivery is carried out from international warehouses and takes 3 to 12 business days (in rare cases, a slight delay is possible) depending on product demand and warehouse availability.

Shipping FAQ

1. Is Shipping Included in The Prices?
   - Yes, we offer free shipping on all orders.

2. Processing Times
   - Orders are processed and shipped within 24-72 hours, excluding weekends.

3. How long does it take to get a tracking number?
   - You will receive a tracking number within 1 - 3 business days after your order has been shipped.

4. Where can I find my tracking number?
   - Once your order is shipped, an email with your tracking number will be sent to you automatically. If you don't receive this email or if the tracking number isn't working, please contact us at info@bonexcompany.com.

5. How Do I Change My Delivery Address?
   - If you need to change your delivery address, please contact us immediately at info@bonexcompany.com. Once the order is shipped, we cannot modify the delivery address.

6. How Do I Cancel An Order?
   - If you wish to cancel your order, please contact us as soon as possible at info@bonexcompany.com. We cannot cancel an order once it has been shipped.

Unexpected Delays

While most orders (99% of orders) arrive within the standard timeframe, certain circumstances beyond our control may occasionally extend delivery times up to 75 days (international customs processing, holidays, extreme weather conditions, etc). Rest assured, we still will ensure your order is delivered. If your order is delayed, please contact us, and we will assist you in resolving the issue.

Contact Information

For any questions or concerns, please contact our Customer Service team at info@bonexcompany.com.

Ecom Beavers LLC
16192 Coastal Highway, Lewes, DE 19958
USA