Refund policy
BoneX – Products Return Policy
Effective Date: June 15, 2023
Bonex, an international provider of products designed to improve various aspects of our clients' lives, is committed to ensuring the satisfaction of our valued customers. We have established the following return policy to clarify the terms and conditions surrounding returns and to ensure compliance with the laws of the countries where we operate.
Return Policy
To start a return, simply info@bonexcompany.com with your order number and reason. We’ll reply with step-by-step instructions to help you send your item back with ease.
Once your return reaches us, we’ll process it within 3–7 business days. Your refund will be issued to your original payment method.
Order Cancellations
Need to cancel your order? No problem — just email us at info@bonexcompany.com as soon as possible using the same email you used at checkout.
If your order hasn’t shipped, we’ll issue a full refund right away.
If it has already shipped, you may return the item once it arrives by following our return instructions above.
Please note the following conditions apply to all returns/exchanges:
- Customers cover the return shipping cost
- Shipping fees and insurance are non-refundable
- There’s no restocking fee
Still unsure? Feel free to message us at info@bonexcompany.com — we’re here to help you
Subscription Orders & Early Cancellation
If you purchased your Bonex product under a subscription plan and received your shipment, but later decide to cancel the subscription before two successful billing cycles have been completed, the following conditions apply:
- The price you paid at checkout reflects a discounted subscription rate.
- To cancel the subscription before two successful subscription charges (the initial charge at checkout and the following scheduled charge), you must pay the difference between the subscription price you received and the standard one-time purchase price of the same product.
- Cancellation without any additional charges is only available after two successful subscription charges have been processed.
Once the price adjustment is settled, you may proceed with cancellation at any time.
This policy ensures fairness between subscription and one-time purchase customers and prevents misuse of subscription-based discounts.
Refund Policy
We’re confident you’ll love your new Bonex product, but if something doesn’t feel right, here’s how we can help.
We gladly offer refunds under our 90-Day Satisfaction Guarantee as long as:
- Your request is submitted within 90 days of delivery
- For damaged or defective items, photo/video evidence is provided.
Refunds are issued to your original payment method within 5–7 business days.
1. Return of Life Enhancement Products
Customers may initiate a return within 90 days of receiving their order, provided the following conditions are met:
- The full set of items is included: the packaging and the product itself.
- If additional products are purchased at a discount after the initial order, customers may return/cancel either the additional products or the entire order, including the original product. However, the original product cannot be refunded on its own.
2. Non-Returnable Items
Bonex cannot accept returns if the full set of items is not included: the packaging and the product itself.
3. Buy-One-Get-One (BOGO) and Multi-Unit Offers
For promotional offers involving multiple products (e.g., Buy 1 Get 1, Buy 2 Get 2, or Buy 2 Get 3), customers are required to return all products received as part of the offer if they wish to initiate a return. Partial returns for such offers will not be accepted, and refunds will only be processed once all items from the promotional offer are returned in their original, unused condition.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us promptly. We will take immediate action to address the issue, offering a replacement or a refund, according to your preference.
5. Product Variation
Bonex is committed to continuous product improvement based on customer feedback. As such, the actual product you receive may not precisely match the appearance depicted in photographs or videos on our website or promotional materials. These variations are implemented to enhance product functionality and effectiveness.
By purchasing from our online store, customers acknowledge and accept that received products may exhibit variations from those represented on our website or in advertisements. We encourage you to carefully review product descriptions and contact our customer service team with any questions before completing your order.
6. Customer Feedback and Product Enhancement
Bonex greatly values customer feedback and actively incorporates it into our product development processes. Regular adjustments to product design and form reflect our dedication to achieving maximum product effectiveness and customer satisfaction.
For any inquiries or further clarification regarding our return policy, please contact us at info@bonexcompany.com.
Bonex reserves the right to modify this return policy at any time, with updates communicated on our website and applicable to all future purchases.
Thank you for choosing Bonex to enhance your quality of life.
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Subscription Orders, Renewals & Refund Adjustments
Subscription purchases include special pricing and/or discounts applied to the initial order and subsequent subscription orders. If a customer cancels, returns, or requests a refund for the second subscription order (regardless of whether the order has already been charged, processed, shipped, or delivered), the discount applied to the initial subscription order will automatically be revoked.
In such cases, the initial order will be recalculated using the standard non-subscription price, and the customer is responsible for paying the difference between the discounted subscription price and the regular retail price. The Company reserves the right to:
- deduct such difference from any refund issued for the second subscription order; or
- issue a separate invoice/payment request if the refund amount is insufficient to cover the price difference.
Once the second subscription cycle occurs, including a renewal charge or the creation of a second subscription order, the customer is no longer eligible to request a refund for the initial order that activated the subscription.
Cancellation of a subscription does not remove or invalidate the customer’s obligation to repay any subscription discount applied to the initial order.
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